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Training & Development

People in Business

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Courses, Events and Interventions


Client Centered

Business Culture
Business Planning
Business Pragmatics
Chairing Effective Meetings
Managing Change Programme
Marketing Introduction
Meetings – Organising & Running
Soft Issues Analysis


Action Learning Sets
Running Client Centered Learning


Client Facing


Call Center Skills
Call Center Coaching
Customer Awareness Introduction
Customer Care Programme
Customer Care for Front-line Staff
Customer Facing Skills & Techniques
Dealing with Emotion


Coaching - Accelerated
Coaching - for Beginners
Coaching - in Business
Coaching - Advanced tools
Coaching - Provocative (Farrelly 1974)
Counselling Skills in Business



Creativity – Problem Solving

EBC Everyday Business Communication
Effective Business Relationships
Communication Skills Introduction
Communication Skills Workshop
Communication Skills in Business
Conflict Management
Creating Rapid Rapport
Feedback Giving & Receiving
Difficult people & Aggression
Interface Skills
Interpersonal Communication
Listening Skills
Mediation Skills
NLP Neuro Linguistic Programming Intro
Understanding Others
Questioning Skills
Telephone Skills


Creative Problem-Solving
Creative Thinking
Decision Making
Thinking Skills




Graduate Development
Graduate Transfer to Business
Graduate Selection
Graduate Measuring Progress


Authenticity – A Leadership Issue
Creating Vision
Personal Leadership
Leadership in the 21st century
Leadership in Distributed Populations
Psychology of Change
Strategic Leadership
Follower Skills



Masters Events (MSc)

Creative Management
Management Introduction
Management Skills
Management Tools
Managing in a Political Environment
Managing Work Performance Issues
Power & Authority – Using
Senior Management Development


Apex Achieving Personal Excellence
IPP Improving Personal Performance
PLaC Personal Leadership & Change


Personal Development


Assertive Behavior
Body Language
Interviewing Skills
Personal Control
Personal Identity
Persuading & Influencing
Transactional Analysis in Business
Voice Training for Business


Negotiation Skills Introduction
Negotiation Skills Advanced



Sales & Marketing

Image and Personal Projection
Presentation Techniques
Presentation Skills for Impact




Closing Sales
Consultancy Skills
Consultative Selling
Objection Handling
Selling Skills for Non-Sales Staff
Technical Sales Skills
Product Benefits Analysis



Selection & Appraisal


Appraisal Sills
Disciplinary Interviewing
Feedback Giving & Receiving
Interviewing Candidates
Objective Behaviour Analysis
Personal Performance Appraisal
Personal Performance Management
Performance Review
Recruitment & Selection
Selection Center


Creative Supervision
Effective Delegation
Chairing Meetings
New Manager
Objective Setting & Measuring
Supervisory Skills
Personal Organisation
"In box" Management
Personal Performance
Project Planning
Report Writing Skills
Stress Management in Business
Time Management


Train the Trainer

Training & Development

Facilitation Skills (Workshop)
Feedback Giving & Receiving
Learning to Facilitate/ Mediate
Story Telling in Training
Train the Trainer
TTT Client Centered Workshops
Training the Sales Trainer


Body Language Introduction
Body language Advanced - Scanner
Learning Communities (Creating & sustaining)
Learning Styles (Kolb)
Outdoor Development Programme




Team - Building
Teams - High Performance
Team - Motivation
Team - Styles
Teams & Leadership



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